Booking made clear and simple.
Our booking process is designed to keep arrangements straightforward, with clear communication before a service is confirmed.
A straightforward booking process.
We aim to make arranging a service simple and transparent. When you submit a booking request, we review the details and contact you where necessary to confirm the requested service, timing and any other relevant arrangements.
A booking request does not automatically mean that a service has been confirmed. Confirmation takes place once the details have been reviewed and agreed.
Submit your booking request
Provide the requested information through our website, including the service you are interested in and your preferred date or timing.
We review your request
We review the information provided and check the availability and practical requirements for the requested service.
Details are confirmed
We contact you if further information is needed and confirm the service arrangements once the details have been agreed.
Payment arrangements
Where payment is required, we provide the relevant payment information after the booking details have been confirmed.
What happens after you submit a request?
Once your booking request has been submitted, we will review the information provided. If the requested service, date or other details require clarification, we may contact you before confirming the booking.
Where a preferred date or time is not available, we may discuss an alternative arrangement with you. A booking is only treated as confirmed once the relevant details have been agreed.
Preferred dates and times
You may provide your preferred date and time when making a booking request. We will take your preference into account when reviewing availability.
If the requested time is unavailable, we will contact you where appropriate to discuss another suitable option.
When is a booking confirmed?
A booking is confirmed once the service details and arrangements have been agreed with you.
Where payment is required, payment instructions will be provided as part of the confirmation process.
Payment is arranged after confirmation.
We do not require payment simply because a booking request has been submitted. Once the requested service and arrangements have been confirmed, we provide the relevant payment information where payment is required.
Payment should be completed using the payment method and instructions provided to you. The applicable price will be communicated as part of the booking arrangement.
If the booking details change before payment is completed, we may need to confirm the revised arrangements with you before proceeding.
Booking information
Please provide accurate contact details and relevant booking information so that we can communicate with you about your request.
Changes to a booking
If you need to change an agreed booking, please contact us as soon as possible. We will consider the requested change based on availability and the timing of the request.
Cancellation
If you need to cancel a confirmed booking, please let us know as soon as possible. Any applicable refund will be handled in accordance with our Cancellation & Refund Policy.
Missed appointments
If you are unable to attend an agreed appointment, please contact us as soon as possible. Missed appointments may be treated in accordance with the applicable cancellation terms.
Submit your preferred service and booking details.
We review availability and any relevant requirements.
We agree the booking arrangements with you.
Payment information is provided after confirmation.
Your request comes first.
We believe bookings should be clear from the beginning. We will confirm the relevant arrangements with you before payment is requested, helping ensure that both sides have the same understanding of the service.