Privacy
Policy
We take care with the information people share with us. This policy explains what information we collect, why we use it, how long we keep it, and the choices available to you.
A straightforward approach to your information.
The Kitchen Nook is operated by COTTAGE FOOD LIMITED. We provide our services to customers through our website and related customer communications.
When you contact us, make an enquiry, place an order, or otherwise use our website, we may need to use some information about you to respond and provide the service you have requested.
We aim to collect only information that is useful for running the business, dealing with enquiries, fulfilling customer requests, maintaining accurate records and meeting our legal responsibilities.
What we may need from you.
Contact information
This may include your name, email address, telephone number and other contact details you choose to provide when getting in touch with us.
Enquiry details
We may keep information about your enquiry, request, preferred service, order requirements or other details needed to respond properly.
Order information
Where you purchase a service or product from us, we may keep the information needed to process and manage the order, provide customer support and maintain our business records.
Website information
Basic technical information may be collected when you visit the website, such as browser type, device details, general usage information and technical records.
Used for practical business purposes.
We use information where it is reasonably necessary to provide our services, answer questions and keep the website and business running properly.
Responding to enquiries
To reply to questions, requests and messages sent through the website or directly to us.
Managing customer requests
To arrange, confirm and manage services, orders or other requests made by customers.
Customer support
To keep a clear record of communications and provide appropriate assistance after an enquiry or order.
Business administration
To maintain ordinary business, accounting, record-keeping and administrative processes.
Website operation
To maintain website functionality, understand general usage and identify technical problems.
We do not need every detail about you.
We try to keep the information we collect relevant to the reason you are dealing with us. If a particular piece of information is not needed for the service or enquiry, there is generally no reason for us to request it.
How long information is kept.
We do not keep information indefinitely. The period depends on why the information was collected and whether there is an ongoing business or legal reason to retain it.
Uncompleted website enquiries
Basic enquiry information that does not lead to an ongoing conversation may normally be removed within 30 days after the enquiry has been closed.
General customer communications
Routine customer correspondence may normally be retained for up to 12 months after the last relevant communication, unless a longer period is reasonably required.
Business and financial records
Records that need to be retained for accounting, tax or other legal purposes may be kept for up to 6 years or for the period required by applicable UK requirements.
Ongoing customer records
Where there is an ongoing customer relationship, information may be retained for as long as it remains reasonably necessary to provide support and manage the relationship.
Information usually comes directly from you.
Most of the information we use is provided directly by customers when they complete a form, contact us, make an enquiry, request a service or communicate with our team.
We may also receive limited technical information through normal website operation, such as browser or device information and general website activity.
We do not generally seek information about you from unrelated sources.
Keeping access limited.
We may share relevant information with service providers who help us operate the website, manage communications, process orders, maintain records or provide necessary business services.
Information shared with a service provider is limited to what is reasonably needed for the particular task.
We may also provide information where this is required by law or where it is necessary to protect our legal rights and business records.
You remain in control.
Depending on the circumstances, you may have rights to ask what information we hold about you, request corrections, ask for information to be removed, or raise a concern about how information is being handled.
If you would like to make a request, please contact us using the details at the end of this policy.
Sensible care with business information.
We take reasonable steps to protect information from accidental loss, inappropriate access, alteration or unnecessary disclosure.
Access to customer information is kept to people and service providers who need it for their work.
No online system can be guaranteed to be completely free from technical issues, but we regularly review the practical measures used to protect information held by the business.
Questions about your information?
If you would like to ask a question about this policy, request access to information we hold about you, or ask us to correct an inaccurate detail, please contact us directly.
London, England,
SW13 0JW
Clear information.
Sensible handling.
We aim to keep this policy practical and easy to understand. If our handling of information changes in a way that affects how we use it, we will update the relevant information on this website.