You can submit a booking request through our website by providing the requested service, your contact details and your preferred date or timing. We will review the request and contact you where necessary to confirm the arrangements.

No. Submitting a booking request does not automatically create a confirmed booking. We first review the requested service, availability and relevant details before confirming the arrangement with you.

We review the information you have provided. If anything needs clarification, we will contact you. Once the service details and arrangements have been agreed, we will confirm the booking.

Yes. You can provide your preferred date and time when submitting your booking request. We will consider your preference when checking availability. If the requested time is unavailable, we may discuss another suitable option with you.

No. A booking request does not require immediate payment. Payment arrangements are provided after the relevant booking details have been reviewed and confirmed.

Once the requested service and booking arrangements have been confirmed, we will provide the relevant payment information where payment is required.

Yes. Where a service requires specific arrangements or clarification, the relevant details and applicable price will be communicated before payment is requested.

Yes. If you need to change the date or other details of a confirmed booking, please contact us as soon as possible. Requested changes are subject to availability and the timing of the request.

Please contact us as soon as possible if you need to cancel a confirmed booking. Any applicable refund will be handled according to our Cancellation & Refund Policy.

Our standard cancellation terms are:

• 14 days or more: 100% refund
• 7–13 days: 75% refund
• 3–6 days: 50% refund
• 0–2 days: normally non-refundable

The cancellation period is calculated from the scheduled service date.

If you cannot attend an agreed appointment, please let us know as soon as possible. Missed appointments without notice may be treated in accordance with the applicable cancellation terms.

Once a refund has been approved and processed, it will normally appear in the original payment account within 5–10 working days.

The exact timing can vary depending on the payment method, card issuer or financial institution.

Approved refunds are normally returned to the original payment account used for the booking.

If the stated processing period has passed and you have not received the funds, please contact us. We can review the refund status and provide any relevant information available to us.

You will generally need to provide your name, contact details, the service you are interested in and your preferred booking date or timing. Additional information may be requested where it is relevant to the service.

We will let you know where an alternative arrangement is needed. Depending on availability, we may offer another suitable date or time.

Of course. If you need clarification about a service, availability, pricing or the booking process, you can contact us before submitting your booking request.

Further information about bookings, cancellations, refunds, privacy and website use can be found in our Booking Policy, Cancellation & Refund Policy, Privacy Policy, Cookie Policy and Terms & Conditions.