Clear terms for every booking.
These terms explain how our services, bookings, payments and customer arrangements work, helping keep the process clear for everyone.
Straightforward terms of service.
These Terms & Conditions apply to the use of our website and to services arranged through the website. By submitting an enquiry or booking request, you acknowledge that you have read and understood these terms.
Our aim is to keep the booking process practical and transparent. If you have any questions about an arrangement before confirming a booking, please contact us so that we can clarify the details.
Information provided through the website should be used for genuine enquiries and bookings.
A booking request is reviewed before the arrangements are confirmed.
Payment arrangements are provided after the relevant booking details have been confirmed.
Confirmed bookings are subject to the applicable cancellation and refund terms.
About these terms.
These Terms & Conditions set out the general basis on which services are offered and bookings are arranged through this website.
They should be read together with any specific information provided during the booking process, including service descriptions, pricing information and our Cancellation & Refund Policy.
Where specific arrangements have been agreed with you, those arrangements will form part of the booking details applicable to the service.
Using our website.
You may use this website to review our services, submit enquiries and request bookings.
Information on the website is provided for general information and may be updated from time to time to reflect changes to our services, availability or arrangements.
You agree not to use the website for unlawful purposes, to submit deliberately misleading information, or to interfere with the normal operation of the website.
We review the requested service and availability before confirming the relevant arrangements.
Making a booking.
When making a booking request, you should provide accurate and complete information, including your contact details and any information reasonably required to arrange the service.
We may contact you to clarify your requirements or discuss an alternative date or time if your preferred arrangement is not available.
A booking becomes confirmed once the relevant service details and arrangements have been agreed with you.
Provide accurate booking and contact information.
Check the agreed service details before proceeding.
Contact us promptly if any booking information needs to be changed.
Service prices and information.
Prices shown on the website relate to the services and arrangements described alongside them. We aim to keep pricing information clear and accurate.
Where a service requires clarification or a specific arrangement before it can be confirmed, the applicable price and details will be communicated before payment is requested.
If there is a material change to the requested service that affects the price, we will discuss the change with you before proceeding.
Payment is arranged after confirmation.
Submitting a booking request does not by itself require immediate payment.
Once the booking details have been reviewed and confirmed, we will provide the relevant payment information where payment is required.
Payment should be made using the payment method and instructions provided during the booking process.
The service details and relevant arrangements are confirmed before payment information is provided.
Cancelling or changing a booking.
If you need to cancel a confirmed booking, please contact us as soon as possible and provide the relevant booking information.
Refunds, where applicable, are handled in accordance with our Cancellation & Refund Policy.
If you need to change the date or other details of a booking, we will consider the requested change based on availability and the timing of the request.
Refund processing.
Where a refund has been approved, it will normally be returned to the original payment account.
Once a refund has been approved and processed, it will normally appear in the original payment account within 5–10 working days.
The actual time for the funds to appear may vary depending on the payment method, card issuer or financial institution.
Changes to arrangements.
On occasion, circumstances may require us to adjust a previously discussed service arrangement, appointment time or availability.
If a significant change affects your confirmed booking, we will contact you as soon as reasonably possible and discuss an appropriate alternative where available.
Where a service cannot reasonably be provided as agreed, any applicable refund will be handled in accordance with the relevant cancellation and refund terms.
Your responsibilities.
Customers are responsible for providing accurate information and ensuring that they are available at the agreed time for the booked service.
If circumstances change and you are unable to attend or proceed with an agreed arrangement, please let us know as soon as possible.
Failure to attend a confirmed appointment without notice may be treated in accordance with the applicable cancellation terms.
Accuracy of website information.
We take reasonable care to keep service descriptions, prices and other website information accurate and useful.
However, website content may occasionally require correction or updating. Where an error could materially affect a booking, we will seek to clarify the relevant information before the booking proceeds.
External services and links.
Our website may occasionally contain links or references to third-party websites or services.
Third-party services operate under their own terms and policies. We are not responsible for content, availability or practices that are outside our reasonable control.
Personal information and privacy.
Information submitted through the website or during the booking process may be used to communicate with you, arrange requested services and manage your booking.
Personal information is handled in accordance with our Privacy Policy.
Reasonable responsibility.
We will take reasonable care in providing services and managing confirmed bookings.
Nothing in these terms is intended to exclude or limit any responsibility that cannot lawfully be excluded or limited under applicable law.
We are not responsible for circumstances outside our reasonable control where those circumstances prevent or materially affect the provision of a service.
Changes to these terms.
These Terms & Conditions may be updated from time to time to reflect changes to our services, booking process or operational requirements.
The version available on this website will apply to new enquiries and bookings made after an update.
Clear information. Straightforward arrangements.
We want customers to understand the service, booking arrangements and payment process before making a commitment. If anything is unclear, please contact us before confirming your booking.